About Materials
The silicone used in our head is of high-grade medical quality. The body TPE is made from American 4055 high-quality TPE powder commonly found in household items. The body silicone is food-grade silicone, compliant with international standards. Detailed inspection reports are available for reference.
Regarding Returns and Exchanges
Generally, custom-made products cannot be returned or exchanged, except in the following cases:
-
Product does not match the order.
-
Product has significant defects. Please notify us within 72 hours of receiving the product, and we will either send a replacement or issue a refund.
after-sale service
If there are no issues reported within 72 hours of receiving the goods, the buyer is deemed to have accepted the product without any problems. However, there are exceptions such as joint lock-ups or joint fractures. In such cases, we will provide a free replacement of the product or offer a discounted exchange for a new one based on the time of purchase by the buyer.
Under normal and frequent use, some key parts of the doll, such as the genitalia and mouth, may experience tearing. However, because some countries do not allow the import of liquids or powders, it is difficult for us to send glue to customers. Therefore, customers need to purchase glue locally.
If the makeup of the purchased head comes off within one year, you can contact us to send it back to China for reapplication. The makeup service is free of charge. The shipping cost from the buyer's location to China is to be borne by the buyer, while the shipping cost from China to the buyer will be covered by us.
Joint
-
Normal Joint
-
Semi-Loose Joint: Neck and waist remain tight, while other parts are looser, making cleaning and movements like princess carrying easier.
-
Completely Loose Joint: Mimics the limpness of a drunk person, ideal for hugging or sleeping with the doll.
Semi-Loose Joint
Completely Loose Joint
Semi-loose joints and completely loose joints cannot reduce weight, so the silicone body will be 8-10 kg heavier than normal. There is no change in weight with TPE material.Therefore, we advise buyers to consider this carefully.
hair transplant and haircut
Currently, a professional master has joined the SHEDOLL team.
Question: Can the style of hair implants be the same as wig styles?
Answer: Yes, it can. We will implant the hair into the silicone head according to the wig you choose. The process involves dismantling two identical styles for implantation.
Question: Can hair be implanted on a soft silicone head?
Answer: Yes, it can. Hair can be manually implanted into a soft silicone head, but because the surface is too soft, there may be severe hair loss, so we do not recommend doing so.
Preservation and conservation
SHEDOLL dolls feature simulated skin made from imported high molecular silicone gel, which is non-toxic and odorless. The silicone has a Shore hardness of 0 degrees, a stretch ratio of 450%, and a tear resistance of 1.7 Mpa. Over time, the surface of silicone products may exhibit oil seepage due to the presence of silicone oil in the formula, which is a normal phenomenon. Simply lightly wipe the surface with talcum powder to address this. Additionally, during use and storage, the doll's surface may accumulate dust and stains. To maintain the silicone skin's performance and keep the surface clean, it's recommended to perform maintenance periodically. The frequency of maintenance depends on usage and storage conditions, but generally, once a month is advisable. Start by gently wiping the doll's surface with a towel dipped in warm water. If there is dirt on the silicone surface, use soapy water to wipe it multiple times, avoiding vigorous rubbing. When wiping the silicone surface, do not use corrosive cleaners, including strong acids, alkaline solutions, powerful disinfectants, or stain removers. Instead, mild cleansers like body wash or mild stain removers can be used. After the surface is dry, apply talcum powder to the doll. When applying powder, wear a mask to avoid inhaling dust.
Joint Maintenance:
If doll joints remain bent for an extended period, wrinkles may appear on the surface due to improper positioning and prolonged pressure. For instance, sitting for long periods on a chair may cause wrinkles on the doll's abdomen. Maintaining abnormal positions for extended periods significantly increases the risk of sponge layer rupture. After use or shooting, restore the doll to its factory position to reduce stress on the joints.
Makeup Maintenance:
The makeup applied to the doll during manufacturing generally does not flake off but gradually fades over time. Avoid vigorous wiping, especially on the doll's facial makeup, eyebrows, and eyelashes. Pay attention to the intensity of wiping during use and cleaning, as excessive force can cause hair loss and discoloration. Once discoloration occurs, it is difficult to repair. Dolls can be made up using standard cosmetics like lipstick and blush, but avoid using overly viscous creams on the face, as they may be difficult to clean. When removing makeup, avoid vigorous rubbing; instead, gently wipe with soapy water or makeup remover.
the following payment methods are available
-
PAYPAL
-
PAYPAL Bank Transfer (limited to Japan)
-
Installment payments are also available, and the product will be shipped once the final payment is received.
Shipping Cost and Production Time
The sex dolls you purchase are custom-made products, and upon placing your order, production and shipping will be carried out according to your selections. Generally, the production time is 15 to 20 working days.
Transportation Disclaimer
In long-distance transportation, it is unavoidable that uncontrollable circumstances may lead to delays in delivery. Adverse weather conditions, catastrophic events, and the current impact of the novel coronavirus may result in unexpected delays in package delivery. We hope you understand the inevitability of these uncontrollable factors. We will also keep in touch with you at all times to inform you of the details. Please note that some delivery professionals may not communicate with you over the phone but will deliver directly to your doorstep. If delivery is not signed for, the package may be left at the local post office, requiring confirmation by phone or direct pickup. We strive to provide you with a pleasant customer experience and product satisfaction through all our services and recommendations. Your support is greatly appreciated.
Customs Duties
In most cases, we have already paid the customs duties for the package in advance. However, some countries may consider the actual value of the goods to exceed the expected customs duty amount. In such cases, UPS will notify you to pay additional customs duties. In some countries with higher customs duties, such as the UK, Australia, New Zealand, etc., customs duties may amount to as much as $300. Therefore, it is advisable for you to be aware of the local consumption tax system in advance.
Privacy Shipping
We highly value our customers' privacy, so we wrap the dolls in our custom-made pure white towels and ship them in 6-layer corrugated cardboard packaging, ensuring that the contents and product names are not disclosed.
Regarding Fluctuations in Currencies Other Than Japanese Yen
Please Note: The amount for products in currencies other than Japanese Yen cannot be viewed in real-time. You will need to add the items to your cart to see the total cost. Exchange rates are updated daily at midnight.
Shipping Availability to Specific Countries
Note 1: For the UK, Canada, Australia, New Zealand, Germany, and France: To comply with local laws, please refrain from purchasing dolls shorter than 150 cm.
Note 2: We do not ship to Islamic countries such as Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq, etc.